Stadium Support Associate (Maternity Cover)

Overview

When working within the Stadium front of house team, staff will be required to work game days as and when necessary – these are all fixtures from the clubs and any in addition to set fixtures, including cup and trophy draws that may be selected with as a little as a few days’ notice. This is an example of the unique situation we work in due to the stadium being multi-use, with York Knights Rugby, York City Football Club, and the YORK SMC Events.

Candidates should have excellent computer skills and be proficient in customer service (previous experience is a bonus but not essential). Training of the procedures and ticket systems used at the stadium will be provided.

Main Duties

• To be an active and effective member of the Stadium front of house team.
• To sell tickets and maximise sales opportunities.
• To deal with customers in an approachable, friendly, and helpful manner, always representing the SMC and event hosts positively while enhancing the customer experience.
• Create stadium tickets for events, ticket types, products, and ticket classifications within the ticketing platform for online and ticket office sales, from information provided by event hosts.
• Manage the back-office function of the online ticketing platform.
• Manage the allocation and processing of tickets.
• Arrange production of tickets and passes for stadium events.
• Produce sales reports from the ticketing platform as required by senior management.
• At the end of each shift, to account for personal sales monies and reconcile these with the ticketing system reports.
• To respond to all ticketing enquiries via email, telephone, or face to face.
• To carry out ticket sales duties using the venue’s ticketing system, conversing with the public at the ticketing office and on the phone, ensuring constant attention to detail.
• To ensure members of the public are greeted in a welcoming, courteous, helpful, and positive manner both in person and on the telephone.
• To be proactive on behalf of SMC and event hosts in customer satisfaction, ensuring that their requirements are dealt with efficiently.
• To capture customer information in accordance with the provisions of the Data Protection Act with particular emphasis on acquiring email addresses wherever possible.
• To print and pack customer tickets and membership orders.
• To cover event day ticketing sales as required.
• To act as a point of reference for enquiries concerning the activities of the SMC (Game dates) and stadium events.
• To operate as a point of contact for all stadium visitors, such as contractors and SMC visitors.

Job Type

Part-time, temporary maternity cover (with potential to be made permanent)

Schedule

• Day shifts
• Evening shifts
• Weekend work

Expected hours

16 – 20 per week

Salary

£11.50 per hour

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Work Location

In person

How to Apply:

If you are interested in this exciting opportunity to be part of our team, please submit your application via the form below.

Note: Only shortlisted candidates will be contacted for an interview.