Digital TICKETING GUIDE

The new Digital Ticketing Service will complement existing ticket printing services. This means that all Season Tickets and Match Tickets that are purchased using the new platform can be securely stored in your own private account and accessed using your phone through your club specific app.

There are numerous benefits by moving to Digital Ticketing. Not only is it more efficient for clubs’ supporters and match day stewards (by improving turnstile access flows) it is also more secure, safe, and allows for contactless entry into the LNER Community Stadium. It’s also environmentally friendly, thanks to the vast reduction in waste that will be generated.

All you need to do is click on the link emailed to you confirming your online ticket order and create an account using the same email address that you used to purchase your Season Tickets. Once your account is created and you have logged in, all of your Season Ticket or Match Day Tickets will be there waiting for you!
With an iPhone or Android smartphone, the app can easily be added to your home screen.

Visit the link emailed to you confirming your online ticket order, then click the share button and 'add to homescreen' for iOS, or click the 3 dots and 'install' on Android
Click forgot credentials and follow the steps on email to set your password
Login and get quick and easy access to your tickets

1. Visit the link emailed to you confirming your online ticket order, then click the share button and ‘add to homescreen’ for iOS, or click the 3 dots and ‘install’ on Android
2. Click forgot credentials and follow the steps on email to set your password
3. Login and get quick and easy access to your tickets
4. This process allows you to access your Season Ticket or Match Day Ticket within seconds.

Once you have followed the above steps, the currently available icon(s) appearing on your home-screen will look as follows (depending upon which club you have bought your tickets for):

You may then wish to add your ticket(s) to your Digital Wallet for added peace of mind, security and ease of access.

Simply access your online ticket(s) via the ‘Orders’ drop down menu within the home page of the app, select the relevant match day ticket order and then scroll down on the ticket information to see your download icon (as below, depending on your smartphone type) - then click on it!

Your digital ticket will now be stored on your smartphone.

If you follow the above instructions, any pdf ticket(s) sent to you with your email confirmation need not be printed or used on match days to gain entry to the stadium. The digital ticket is automatically included within your account on your app when you create it. Your digital ticket (either within your club app – or once downloaded into your iPhone or Android wallet) will provide you with required access when presented to the turnstile readers.

You will be unable to gain entry to the stadium using your pdf (printed at home) ticket if you first use your digital. Likewise, you will be unable to gain entry to the stadium using your digital ticket if you use your pdf (printed at home) first.

In addition, and as a reminder, entry will not be possible using screen shots of either pdf or digital tickets as the turnstile readers are able to identify the differences.

Yes. From within your app, you can send a Digital Season Ticket or Match Day Ticket(s) to another individual – either as a permanent transfer (for a Season Ticket) or a one-off transfer (for either a Season Ticket or Match Day Ticket).

1. Using the ‘Orders’ dropdown menu on the home page of your club app, select the appropriate order from which you wish to transfer a Ticket
2. You will see the ticket details along with a ‘transfer’ icon which you can press to then allow you to complete the ‘Transfer Order Tickets’ details
3. Select the available ticket(s), enter the email address of the person to receive the digital ticket (along with other detail as requested) and then press ‘Transfer’

The person receiving the transferred digital ticket will then be sent a link to create an account of their own, using the above procedures. Once their account has been created, their Season Ticket or Match Ticket will be transferred from your account – and you will therefore not be able to use that specific ticket from your own account to access the stadium on match day.

Please ensure that you created an account using the same email address you used when purchasing your Season Ticket or Match Day Ticket. If your tickets are still not visible, then please contact us at [email protected] or call 01904 950950. Please allow up to two working days for us to respond to your query.